As frustrating as these problems are, this is why warranties are given on many new products (not just guns).

I would be more concerned with the length of time Browning may have the gun before you get it repaired or replaced. ...Some customers complain of 12-14 week waits. ....Speaking directly to Browning's service department before sending the gun to them may give you some answers.

 

How long Browning has the gun is something I'm worried about. My dealer has spoken to Browning and secured the return shipping label, so hopefully it will get moved through the process quickly. Thanks cwtech.

 

Relax Mike: Send the shotgun to Browning and see what they will do for you. I too would be more concerned about the length of time Browning has my shotgun. You can try to see if your gun dealer will send the shotgun in for you!!! This might speed up process, so you can get your shotgun back quicker. Or a new shotgun sent to you quicker!!! It will be up to Browning to fix or replace your shotgun at this point.

Sorry to hear about your issues though. I hope things work out well in the end for you. I love my 525 shotgun. break em all jeff

 

Relax Mike: Send the shotgun to Browning and see what they will do for you. I too would be more concerned about the length of time Browning has my shotgun. You can try to see if your gun dealer will send the shotgun in for you!!! This might speed up process, so you can get your shotgun back quicker. Or a new shotgun sent to you quicker!!! It will be up to Browning to fix or replace your shotgun at this point.

Sorry to hear about your issues though. I hope things work out well in the end for you. I love my 525 shotgun. break em all jeff

Pull & Mark, I'm hoping my dealer has some pull to get it through Browning's hands quickly. Thanks.

 

Suggestion, consider shipping your gun to Midwest Gun Works.

 

Is Midwest Gun Works a Browning Warranty Repair Facility? I'm not familiar with them. Thanks, SDV

 

What brand of ammo were you shooting. 2 of my Brownings absolutely hate steel cased ammo as you described.
Brownings service has always been good for me, give them a chance.

 

colonel klink, I was shooting Federal. I'm just frustrated. We'll see what Browning says. Thanks.

 

If you purchased from a gun dealer as opposed to something like a Walmart store, have them send it back for you. Save on shipping and probably a dedicated shipping process.
As mentioned steel base shells seem to cause problems on several brands of shotguns.
I think you will be pleased with Browning's service.

 

If you purchased from a gun dealer as opposed to something like a Walmart store, have them send it back for you. Save on shipping and probably a dedicated shipping process.
As mentioned steel base shells seem to cause problems on several brands of shotguns.
I think you will be pleased with Browning's service.

Browning's service in the past sucks. A friend of mine bought a new 725 trap.
When he received the gun he found the rib was on crooked. The dealer told him to return the gun to Browning. (At his cost). Browning had the gun for two month's. When it was returned, my friend traded it for a Kohler. Last month
my son bought a 725 grade 5 from a dealer. It also had the rib improperly
installed. The dealer told him to return to Browning at their cost. Surprisingly,
it was returned in two weeks. Maybe Browning has turned the corner on
customer service.

 

Browning customer service can be hit and miss. One time it took me 7months to get my BT99 back. it was in for a barrel replacement. the forearm hook came off the barrel. Said they would have to replace the barrel due to the forcing cone being opened up. (was done before I bought the used gun.) yet it had nothing to do with the failure. Sent it a couple of years ago to be gone through and tightened up. Got in back in about 5 weeks then.

 

traapshooter, I'll keep my fingers crossed for 5 weeks or less. Thanks.

 

Mike,
I just sent you a PM. Thanks.

 

it was in for a barrel replacement. the forearm hook came off the barrel. Said they would have to replace the barrel due to the forcing cone being opened up. (was done before I bought the used gun.)

IMO, Your Lucky Browning warrantied your shotguns barrel!!! Browning does not preform any Warranty work on shotguns that have been altered in any way from factory. This includes any trigger work as well. If your Browning's shotguns trigger was worked on? Then you send your Browning shotgun in for any warranty work, Browning will send you your shotgun back without touching the firearm. I assume you can Thank Lawyers, and their lawsuits for this rule?

Browning's customer service is not too bad if you call them every week and ask for updates on when your shotgun, and when it is going to ready. Don't be mean, just ask when your gun might be ready every week nicely!!! It seems to help, from what I hear. If you can get your gun dealer to send in your shotgun for you on your behalf, it can help as well. Browning's customer service is still head and shoulders above Beretta's customer service!!! break em all Jeff

 

IMO, Your Lucky Browning warrantied your shotguns barrel!!! Browning does not preform any Warranty work on shotguns that have been altered in any way from factory. This includes any trigger work as well. If your Browning's shotguns trigger was worked on? Then you send your Browning shotgun in for any warranty work, Browning will send you your shotgun back without touching the firearm. I assume you can Thank Lawyers, and their lawsuits for this rule?

Browning's customer service is not too bad if you call them every week and ask for updates on when your shotgun, and when it is going to ready. Don't be mean, just ask when your gun might be ready every week nicely!!! It seems to help, from what I hear. If you can get your gun dealer to send in your shotgun for you on your behalf, it can help as well. Browning's customer service is still head and shoulders above Beretta's customer service!!! break em all Jeff

They did not warranty the barrel after they determined the forcing cone was opened up. they did give me a reduced price but not covered under warranty

 

It’s very unfortunate that this happened to you, but it does happen (although that makes it no less frustrating when it happens to you). Don’t blame the dealer, he didn’t make the gun. As for getting a new gun, Browning isn’t going to do that, I don’t think anyway. They will make it right, and hopefully it won’t take long for them to get your gun back to you. Think about it from their perspective, as well- a lot of new guns are sent back to them for repairs, when in reality it is user error, and they have to wade through those scenarios, too.

One example I can think of is when 725’s first came out- I was shooting at Elysburg and a guy was using one, I even talked to him about it before we started because I hadn’t seen one or many before. He proceeds to shoot doubles with a friend of mine and myself and he was shooting poorly, and the more he missed, the more he got mad. He would reload his gun and smash the muzzles into the rest he had on the ground, until one pair he went to close his gun and it wouldn’t close. Do you think he mentioned to them what he did, or just that he was shooting it and all of a sudden it wouldn’t close? I’m not saying you did anything wrong to your gun, just giving a little insight from Browning’s point of view.

 

It is frustrating for sure. I don't really expect a new gun either( that was the frustration getting the better of me). I'll go through the process and see what happens. What will happen if the same problems occur after it's been "repaired", is a face to face with the dealer. Thanks.

 

Three months later in the middle of August, the front post of the adjustable comb slides down and won't stay where I set it. In order to keep it in place, I put 6 nylon washers on the front post to keep it from collapsing while I shoot

You are meant to use spacers, that's why they're provided with the gun.

I bought a brand-new Browning Citori 725 Sporting the end of April 2023. the first time I shot it was the 11th of May, It locked up after my 40 shot and I couldn't move the top lever to open and eject the spent shell.

Do you hold the top lever while you close the gun, and let it go only once the gun is closed, or do you close the gun normally without touching the top lever?

 

You are meant to use spacers, that's why they're provided with the gun.


Do you hold the top lever while you close the gun, and let it go only once the gun is closed, or do you close the gun normally without touching the top lever?

Spacers were not provided with this gun. When the dealer explained how to adjust the comb, no mention of spacers, which I expected to hear because that is what I was familiar with.

As to the closing of the gun, I close it the way I was instructed by my dealer and there was no discussion of holding the top lever to close the gun except when you are first attaching the barrel, before attaching the forend. I'm not blaming the dealer, I'm just explaining what I was taught. Thanks.

 

Is this the comb that is adjusted through the butt pad? If so, they are known to come loose over time. I think Browning recently got away from that system. It's a convenient but unreliable system, unfortunately. Let us know how it turns out.

 

Current guns no longer use that system.

 

Mike,
Sorry to hear about your Browning problem. Nothing surprises me about Browning and its shotguns. One of the long time posters here seems to enjoy bad mouthing Berettas and its company's service but IMHO the truth remains that the Brownings seem to require more service work than its Beretta competition. As time goes on, more and more Browning design and quality issues are surfacing on this site. I still shoot the 5 Berettas I've owned and shot for over 25 years and NONE have given me any problem. Luck? I don't think so! Fortunately, you have other marketplace options ----

 

It is frustrating for sure. I don't really expect a new gun either( that was the frustration getting the better of me). I'll go through the process and see what happens. What will happen if the same problems occur after it's been "repaired", is a face to face with the dealer. Thanks.

That’s fair, just go in with a cool head and remember no matter how bad stuff like this sucks, generally everything can be repaired and made good. Good luck to you and I hope things work out in your favor.

 

Midwest Gun Works have solved several problems with my Browning over unders. One of those was a new gun that I did not want to be without during the tournament season. They also are true artists when it comes to restoring or rebuilding Brownings.
The other shop that is on that level Is Arts Gun Shop.

 

I had a browning special sporting clays .410 that the top lever locked up on it and a friend took it apart and found a little piece of metal flashing in it took it out and has worked fine since