First off I realize I'm talking about WalMart and as the old saying goes, "You get what you pay for" even in customer service! The closest WM to me is a few miles away just across the state line. There are no larger retail sporting goods stores in the area. I was looking for some 28 Gauge shells . I checked the one that is in our county and they were out of stock. I then called the one just over the state line. After being put on hold/ignore for 5 min., I called back ( it is only 13 miles away but since it is across the state line it is a long distance phone charge), I finally got ahold of "miss clueless" in Sporting Goods. YES, she was the sporting goods associate, NO they DID NOT have any 28 Ga. shells and definitely DID NOT carry them, only 20 and 12 Ga. . YES she was SURE about that and had NEVER seen any in the store (ever) ! I thanked her and hung up. A couple of days later I was going up there to the hardware store and stopped in WM to get a few things for my wife. I did ,as I always do , make a trip through sporting goods. There on the shelf just above the phone were no less than 8 boxes of 28 Ga. shells! They had dust on the top boxes so they didn't just get there!When she took my phone call, they couldn't have been more than 4 feet from her head!! It was clear to me that this person was simply TOO LAZY to even turn around and LOOK! Walmart does have some good people and I am friends with some of them but their management (term used loosely) policy of just sticking warm bodies in a department as a sales clerk for some something they know little or nothing about (and often could care less) is very irritating at times !