Well all I can say is kudos to Al and Anthony of Long Lane Acres Sporting Arms in Ottsville, PA. I live in philadelphia area and was driving to Pittsburgh to see the steeler game. I had about $300 in credit for BPS so I thought I would buy a I Brand New Taurus Judge from Bass Pro Shops in Harrisburg. Upon initial inspection the gun seemed fine. They wouldn't let me remove the trigger lock until I left the store. Not thinking much about it because it was new I didn't mind. Well when I got to my hotel in PGH I looked over the gun and it would not cycle. (yes the integral lock was unlocked) I immediately called BPS and told them that the firearm was defective. They said just bring it in whenever. Well I told them that I live in PHL and I wouldn't be able to just bring it in without having to travel 100 miles and pay a toll. I asked if they could provide me with a shipping label to send it back. They said they wouldn;t be able too and I was on my own. I said this gun is 2 hours old and does not work. Upon getting home I looked at it some more and discovered tha the gun had millings and burrs all through the interior. I called BPS back and got the run around again several times untill I called corporate customer service. three days later the firearms manager told me they would send me a shipping label to have it sent back to the store and they would ship it to taurus for repair. He then stated I would have to return to the store to pick it up. I said will I be compensated for coming to pick it up. He said no. I said well that is pretty unreasonable because it will cost me $65 in gas and tolls and 5 hours of my time. I said all I want is my expenses even if you refund $65 to my credit card or in credit. They said no way. Well I was really pissed about it because this was a brand new item that I paid retail for. You would think they could offer me about 15% off the purchase for my hassel. I was talking to guys I trap shoot with from a local gun store that I buy my supplies and a couple of guns from this year and they said they would take care of it and not worry about it. That's what a local gun shop does for you. As for BPS I am going to send them a message stating that because it was too much of a inconvienence for them to help out a customer a local small business from where I didn't even purchase the gun from is going to handle it for me free of charge.