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I just have to pass this along as I do not feel it happens much anymore with the major firearm companies . Last Saturday was our opening day of gun deer season here in Wisc and my sons Ruger rifle had the extractor fall out by noon on Saturday. He hunted the rest of the weekend with an spare rifle. I contacted Ruger Monday morning and after explaining the situation to them they sent the parts out next day air at their expense,no charge for the parts or shipping. My son was extremely happy and they gained a customer for life with their handling of the situation. Thanks Ruger
 
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