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Browning sends me a broken gun back.

6257 Views 30 Replies 19 Participants Last post by  SecondChance
1752009
Well, here l am. Anxiously awaiting my Browning XT Trap to come back so l can shoot it again. Well, GLORY BE, IT ARRIVES!!! God's of thunder are sounding the horns, sounds like cannon fire!!
I open the box, not hardly a make on outside box, Looking good!!!! Open inside box, unwrap bubble wrapped barrel n forearm and then the stock. Remove forearm from barrels, place barrel into receiver, look at forearm, and see a diagonial crack about 3 inches long on left side!!!!! I about chit myself!!!! I pick up the forearm and the chip/cracked part falls off in my hand!!!
I go into my pics of the gun when l shipped it to confirm l had no cracks. None. Have wife look at pics, nope.
So l call Browning. Guy at customer service says they don't send out broken guns, l said you did this time!! He said if they broke it, they would have let me know and fixed it. I told him my arse and l have pics dated 11-27-2020 that prove the forearm was not cracked nor broke.
So he says to ship everything back, they are sending me a label to ship back. So l guess it will be next year before l get it back and who knows what this is going to cost me.
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Ugh, the lyin’ n denying is bout to start. Magically it won’t be Browning or the shippers fault. Those photos are gonna be your best defense. Keep calm as best you can and just hammer away at them every chance you get.
 

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Discussion Starter · #5 ·
It is a shear. Those wood areas can be weak and prone to shear. You can fix it
Maybe. We shall see what Browning says. The boxes are prestine, so l doubt it happened in transit. I know for a fact it didn't go to them like that.
 

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Not a hard repair to make. I've done a few with epoxy resin, wet and dry paper and wax to polish over and fill the crack.

or get a new FE.

Either way, from what I read on here will be WAY quicker than waiting for Browning to a) accept responsibility b) repair it appropriately.

It could happen in transit, too. One of ours got broken in a similar place by baggage handlers despite being in a tough case.
 

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Discussion Starter · #7 ·
Common place for Brownings to crack. Just fixed one for a friend. His cracked twice in the same spot as yours. Could have been done in transit?
Thats crazy!!! I may be contacting you in regards to this depending on what they say. Hell, it took them 6mo to fix a pin under the barrels and then some other pin they said had to be drilled out, welded back and then silver nitride coated again. $250.
 

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Discussion Starter · #8 ·
Not a hard repair to make. I've done a few with epoxy resin, wet and dry paper and wax to polish over and fill the crack.

or get a new FE.

Either way, from what I read on here will be WAY quicker than waiting for Browning to a) accept responsibility b) repair it appropriately.

It could happen in transit, too. One of ours got broken in a similar place by baggage handlers despite being in a tough case.
Did your repair eliminate the look of it having been cracked/broken?
 

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Any possibility it was broken in transit after Browning shipped it?

I would file a claim with the carrier.
 

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Had a friend send in a 725 for trigger work. Browning said they received the gun but the forend wood was broke just like that when they received it. Eventually they agreed to replace it. Same as yours, not a mark on the box externally.
 
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Discussion Starter · #14 ·
Thanks guys. Great replys and food for thought. I am not THAT talented/gifted to fix it myself back to factory quality. Old-Lefty, l will surely store that idea back for maybe future refrence!!
 

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It does look like there were some nicks on the wood in that area. Were those white nicks there before you sent it?

Brownings finish will turn white when it separates from the wood. It looks also like the crack developed right on one of those marks. Unfortunately, it does not take much impact to crack that area on any guns when the grain is running on a angle as it is. I would have to think that this happened in shipping, and not before Browning sent it. Way to big of a company to take that risk on reputation. I think they would take care of it, but that may be 2-3 months out, unfortunately.
 

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Discussion Starter · #18 ·
Yes KS-5, it had a few nicks from previous owner. And l HATE how Brownings get that white mark when the finish is dinged.
So Tron, what say ye ole wise man of wood?
 

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Discussion Starter · #20 ·
There has been a squire sent to summons the Tron Royalty to hear of this great troubling times in the lower lands of the broken shooting iron fields!!!
 
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