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Discussion Starter #1
I would be interested to know if any of my countrymen on the forum have had any dealings with Browning Canada in Montreal and if so, what were their experiences.

My 2005 manufacture BT99, which I acquired new in Feb. 2007 has had the trigger pull go from 64 oz. to 28 oz. on its own.

I was wondering what I might expect from them.
 

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Discussion Starter #3
Miketmx

Thanks, PM reply sent to you.
 

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Discussion Starter #4
"I was wondering what I might expect from them."

Preliminary answer; not a rapid response.

Since they do not provide an email and I wanted to send a photo, I mailed a letter to them on Jan. 22. Even if the letter took ten days, they have had it for a week and a half.

The letter had my email and phone info, as of Friday Feb. 13th, I have not heard anything.
 

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A friend of mine dealt with a fellow east of Toronto, who is an authorized warranty repair depot. He was happy with the service. Do you want the contact information? Bill Malcolm
 

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Discussion Starter #6
Bill

Thanks, that was likely W R Longs LTD.

I called there about two weeks ago.

The problem is, apparently, they have changed the trigger design in the later BT-99's, mine has a spring that is broken, it doesn't appear on the latest parts diagram.

The gun was purchased new, I am the original owner and I did not have anything done to it, so the part must be original.

They were not familiar with it at W R Longs; that is why I contacted Browning Canada, to find out what I have got, here.
 

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I don't recall the fellows name. I will check with my friend and see if that is the name. If it is different I will post it. Bill Malcolm
 

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Discussion Starter #8
W R Longs LTD has an email address listed, so I sent them an email, with a photograph attached.

The photo should be much better than my attempted description over the phone.
 

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Discussion Starter #10
I used to frequent Gagnons when I lived out that way in the late 1980's.

I wasn't sure they had a gunsmith on staff that would be familiar with BT-99's. Especially with the different spring in the trigger system on this newer gun.

Wouldn't hurt to check them out, though.
 

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Discussion Starter #12
George is 3 hours drive away.

I drop in on his shop sometimes when I am up that way on business, as I have for the past 30 years.

A while back, George told me he had a falling out with Browning over customer service issues and doesn't sell them now. This leads me to believe he would not be right up on the guns made in the past five year, which mine is.

I have had him work on some Remingtons and taken a few there that belong to my buddies, as well.
 

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Discussion Starter #14
Eli

Thanks, I had all that from the website;

Canadian customers call or write:
Browning Canada Sports Ltd./Ltee
5583 Chemin St-François
St-Laurent, Quebec H4S 1W6
514-333-7261

Your memo has nudged me into thinking it is time to follow up that letter with a phone call, which I will do tomorrow.

I will post the result.
 

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Discussion Starter #15
Called them this morning, got the email of a contact there and sent an email with attached photograph (better than trying to describe it on the phone).

Email went half an hour ago.

UPDATE at 6:30PM, No answer or acknologement of this morning's email.
 

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Discussion Starter #16
Email with a photo sent to Browning Canada at 9:30 AM on Monday, Feb. 16.

As of Tuesday evening, Feb. 17, no reply.

Even if I did not receive a definative and complete anwser in two days, a one line acknowlegement of my message would have been nice.
 

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Discussion Starter #18
Thanks

I thought so.

Just finished day 3 after my email went, without a reply.
 

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You might try going right to the top. See if they can make contact in Canada for you. If not ask to talk to the president. That should get a response.

Customer Service
One Browning Place
Morgan, UT 84050
800-333-3288
801-876-2711
 

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Discussion Starter #20
irfner

Thought of that and haven't ruled it out.

I like the gun well enough but IMHO it is poor not to be able to find out some basic information on an issue with a relatively new gun in a reasonable time frame.

I wasn't even asking for a handout or warranty repair, just information.

If you name the brand, I have seen it break something in the past 40 years. The important thing to me is the support you get when this happens, IMHO, this is not a good way to build customer good will and loyalty.
 
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