I'm not that upset, just irritated the guy would even initially suggest that I was negligent, and that it probably wouldn't be covered. A good customer relations person would have said something like "send everything in and we'll take a look at it, and it it was a defect in our product then we will replace it." ....or something along those lines.
Briley Tube Blew Up In My Barrel
I had an interesting thing happen to me this weekend while competing in a skeet tournament. I was in the 4th and final round of the .410 gauge, had just finished station one, broke all four naturally, and went on to station two with my squad. When it was my turn to shoot I stepped onto the pad, and proceeded to call for the first high bird. I fired and it sounded like a very weak shell. The wad and shot appeared to have exited the barrel, I verified the barrel was clear, put in another shell, and was in the process of mounting my gun when one of the guys on my squad noticed my bottom tube was sticking out the end of my barrel by about 3/4". We stopped shooting and I went to my truck and tried to tap the tube back in....it wouldn't budge. So, I finished the round with my backup gun.
I didn't work on the gun until today, and I finally got the tube out with some pretty good hammering on my part. Below are pictures of what I found. When the pieces did finally come out, there was also a lot of packed lead and pieces of the tube around the first tube fitting ring. I called Briley about this, explained what happened, and the guy told me this sounded like something was lodged in the barrel when I fired and this caused the tube to split, and it probably wouldn't be covered by their warranty. I explained to the guy I just finished breaking all four birds on station one so there couldn't have been anything in the barrel. I also told him the tube was cracked most of the way around where the split started. He told me to send in my barrels and both tubes and they would decide if I would have to pay for it to be replaced or not. This really irritated me to no end! I've shot guns with both Briley and Kolar tubes for 27 years and haven't had any problems until now. I thought Briley was supposed to offer excellent coverage and service on their products but if this is the way they operate, then I will be giving Kolar all of my future business, and I will be encouraging everyone else to do the same.
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I didn't work on the gun until today, and I finally got the tube out with some pretty good hammering on my part. Below are pictures of what I found. When the pieces did finally come out, there was also a lot of packed lead and pieces of the tube around the first tube fitting ring. I called Briley about this, explained what happened, and the guy told me this sounded like something was lodged in the barrel when I fired and this caused the tube to split, and it probably wouldn't be covered by their warranty. I explained to the guy I just finished breaking all four birds on station one so there couldn't have been anything in the barrel. I also told him the tube was cracked most of the way around where the split started. He told me to send in my barrels and both tubes and they would decide if I would have to pay for it to be replaced or not. This really irritated me to no end! I've shot guns with both Briley and Kolar tubes for 27 years and haven't had any problems until now. I thought Briley was supposed to offer excellent coverage and service on their products but if this is the way they operate, then I will be giving Kolar all of my future business, and I will be encouraging everyone else to do the same.
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