Purchased a 30 inch x 3/8 inch Add a rib from Add-a-Rib.com. Ordered Monday ,March 2nd and arrived March 5th. Rib was 31 1/2 inches. Sent photos with tape measure to show wrong length. Called and spoke to owner Ray and he insisted to send it back at my expense and he would cut another one and send it back. I told him I was at current address in RV for 5 more days and time would not permit the two way delivery. He refused to deal with issue. The 5 days at my location would have given him time to get me the correct one and then I could have sent back wrong one from wherever. He’s got my $196. Joe was understanding but the owner obviously lacks any customer service knowledge......EXERCISE CAUTION WITH THIS TYPE OF TRANSACTION .VERY DISAPPOINTING.