Back in June, I purchased a AR15 barrel from Anderson rifles (with a supposed lifetime warranty). Being in the middle of skeet season I didn't have time to do much with the gun, so I put it together and stuck it in the corner.
In October, I finally had a chance to sight the gun in and play around with it a little bit. It was then I noticed that I was having some issues with the brass coming out rough looking:
View attachment 683929
I contacted Anderson and advised them that I might have an issue with the chamber. After getting deflections and runarounds, I purchased a USB endoscope from Ebay, and sent them the following pictures of the chamber:
View attachment 683937 View attachment 683945 View attachment 683953 View attachment 683961
At that point, with pretty clear evidence of a defective barrel, I was able to get them to send me a replacement and a call tag for this one. This is what I rec'd as a replacement, better but still not great:
View attachment 683985 View attachment 683993 View attachment 683977
Not finding this one to be acceptable, I emailed Anderson back, and requested to be able to return both barrels (together) and simply be issued a refund so I could buy another barrel. This was accepted by Tim Poteet on 11/18. Barrels were delivered back to Anderson 11/23. Once the barrels were rec'd, instead of issuing a refund as agreed, another barrel was sent in error. I spoke with Anderson, rec'd a call tag, and sent this one back too, again with the agreement that I'd receive a refund. Barrel was rec'd back @ Anderson 11/6. After corresponding with Anderson a number of times to verify that the return was rec'd, and that the refund was processed, I rec'd an email today from Anderson stating that they will not be issuing a refund since too much time has passed. I spoke with them on the phone, and it's not immediately clear whether they believe that I do or do not have any of their barrels from the multiple back and forth, so as of today I have zero barrels and zero dollars.
I will be filing a chargeback with my CC company, however due to them taking two months to resolve(?) the issue, I may be out of luck that way as well.
So bottom line, buyer beware with Anderson, their quality is spotty at best, and they're willing to jerk around a customer for almost two months because they want a hundred bucks back for a defective barrel.
In October, I finally had a chance to sight the gun in and play around with it a little bit. It was then I noticed that I was having some issues with the brass coming out rough looking:
View attachment 683929
I contacted Anderson and advised them that I might have an issue with the chamber. After getting deflections and runarounds, I purchased a USB endoscope from Ebay, and sent them the following pictures of the chamber:
View attachment 683937 View attachment 683945 View attachment 683953 View attachment 683961
At that point, with pretty clear evidence of a defective barrel, I was able to get them to send me a replacement and a call tag for this one. This is what I rec'd as a replacement, better but still not great:
View attachment 683985 View attachment 683993 View attachment 683977
Not finding this one to be acceptable, I emailed Anderson back, and requested to be able to return both barrels (together) and simply be issued a refund so I could buy another barrel. This was accepted by Tim Poteet on 11/18. Barrels were delivered back to Anderson 11/23. Once the barrels were rec'd, instead of issuing a refund as agreed, another barrel was sent in error. I spoke with Anderson, rec'd a call tag, and sent this one back too, again with the agreement that I'd receive a refund. Barrel was rec'd back @ Anderson 11/6. After corresponding with Anderson a number of times to verify that the return was rec'd, and that the refund was processed, I rec'd an email today from Anderson stating that they will not be issuing a refund since too much time has passed. I spoke with them on the phone, and it's not immediately clear whether they believe that I do or do not have any of their barrels from the multiple back and forth, so as of today I have zero barrels and zero dollars.
I will be filing a chargeback with my CC company, however due to them taking two months to resolve(?) the issue, I may be out of luck that way as well.
So bottom line, buyer beware with Anderson, their quality is spotty at best, and they're willing to jerk around a customer for almost two months because they want a hundred bucks back for a defective barrel.
