1. Attention: We have put together a thread with tips and a tutorial video to help with using the new software. Please take a moment to check out the thread here: Trapshooters.com Tutorial & Help Video.
    Dismiss Notice

ruger customer service

Discussion in 'Shooting Related Threads' started by dolphin62, Mar 19, 2010.

Thread Status:
Not open for further replies.
  1. dolphin62

    dolphin62 Member

    Joined:
    Aug 27, 2009
    Messages:
    393
    Location:
    oswego, new york
    I need to send my ruger red label in for repair. The bottom barrel isn't firing sometimes time and now it's all the time. so I think it may need new pins and springs.

    anyhow my question is.

    1. ruger how are they to deal with.
    2. ther work do they do a good job of repairing.
    3.how quick are they.
    4. price for there work.

    any help would be great.
     
  2. elinvar

    elinvar Member

    Joined:
    Jan 29, 1998
    Messages:
    856
    Hello
    sent a Ruger Blackhawk off for repair last month- Brand new in the box from the wholesaler- front sight was bent over 10 degrees and scratched- also a nice scratch on barrel- Called Ruger- they sent a call tag and had UPS pick it up- Been over a month now and not back yet- Finally called them and it is supposed to be shipped back next week- we will see...
    Terry Jones
     
  3. Savage99Stan

    Savage99Stan Active Member

    Joined:
    Dec 27, 2007
    Messages:
    1,081
    My experiences have been fantastic. Sent in a badly abused Super Blackhawk a few years ago (got it for a song). The replaced about everything but the frame and cylinder and grips, reblued it and sent it back in a new box and the charge was $0.00. Took two months. Did the same with a standard auto, same result.

    Story is: send it in for repair, they do it and normally refinish. Send it in for reblue, they do any repairs and charge for the reblue.

    At least that is the way it was..
     
  4. BenelliM2

    BenelliM2 TS Member

    Joined:
    Mar 5, 2010
    Messages:
    162
    Sent in a ruger charger .22LR pistol,the finish was peeling off like tape,from the time I sent it in to the time I got it back it was less than 2 weeks have not had a problem since. Did not charge me a cent for it. Ruger has very good customer service.

    Jordan Dekker
     
  5. dolphin62

    dolphin62 Member

    Joined:
    Aug 27, 2009
    Messages:
    393
    Location:
    oswego, new york
    I need to send my ruger red label in for repair. The bottom barrel isn't firing sometimes time and now it's all the time. so I think it may need new pins and springs.

    anyhow my question is.

    1. ruger how are they to deal with.
    2. ther work do they do a good job of repairing.
    3.how quick are they.
    4. price for there work.

    any help would be great.
     
  6. elinvar

    elinvar Member

    Joined:
    Jan 29, 1998
    Messages:
    856
    Hello
    sent a Ruger Blackhawk off for repair last month- Brand new in the box from the wholesaler- front sight was bent over 10 degrees and scratched- also a nice scratch on barrel- Called Ruger- they sent a call tag and had UPS pick it up- Been over a month now and not back yet- Finally called them and it is supposed to be shipped back next week- we will see...
    Terry Jones
     
  7. Savage99Stan

    Savage99Stan Active Member

    Joined:
    Dec 27, 2007
    Messages:
    1,081
    My experiences have been fantastic. Sent in a badly abused Super Blackhawk a few years ago (got it for a song). The replaced about everything but the frame and cylinder and grips, reblued it and sent it back in a new box and the charge was $0.00. Took two months. Did the same with a standard auto, same result.

    Story is: send it in for repair, they do it and normally refinish. Send it in for reblue, they do any repairs and charge for the reblue.

    At least that is the way it was..
     
  8. BenelliM2

    BenelliM2 TS Member

    Joined:
    Mar 5, 2010
    Messages:
    162
    Sent in a ruger charger .22LR pistol,the finish was peeling off like tape,from the time I sent it in to the time I got it back it was less than 2 weeks have not had a problem since. Did not charge me a cent for it. Ruger has very good customer service.

    Jordan Dekker
     
  9. Sky Buster

    Sky Buster Sky Buster TS Supporters

    Joined:
    Jan 29, 1998
    Messages:
    2,977
    Location:
    Minnesota
    Their repairs are usually done right but expect to wait for it.
    Not known for quick turn-around.
     
  10. Leo

    Leo Well-Known Member

    Joined:
    Jan 29, 1998
    Messages:
    3,044
    I do not mind having to wait for repairs if they are done correctly. I also was suprised by a "no charge" repair, and the pistol functioned beautifully.
     
  11. high 2

    high 2 Member

    Joined:
    Oct 21, 2008
    Messages:
    761
    Location:
    Oklahoma
    I had to send in 20GA Red Label because they wouldn`t sell me a ejector(restricted part). They replaced the ejector for free but they said they had to test fire before they could ship back gun. The stock on the gun had a hair line crack about 3/4" long and they deemed it to dangerous for their smith to shoot. Wanted $500 to replace the stock before they could test fire. After a week of constant phone calls they shipped the gun back, unfired. Just a way to screw my customer out of $500. No more Ruger for me. Larry
     
  12. Post  2

    Post 2 TS Member

    Joined:
    Jan 29, 1998
    Messages:
    468
    I've had excellent service from Ruger but it has been some time ago since I used them for a free up grade. high 2., If it had been me I would have thanked them and ordered the stock. I'll bet it would have been a very nice piecde of wood. Post-2
     
  13. kehrby

    kehrby Active Member

    Joined:
    Jan 29, 1998
    Messages:
    667
    Location:
    Indiana
    I sent my Red Label in a couple of years ago for some timing issues and an ejector problem. Came back in @ 6 weeks with new barrels for the ejector problem. Timing problem was repaired and they also disconnected the auto safety that I had requested. The safety disconnect is supposed to be a charge item but the bill was $0 and the gun functions flawlessly now. Extremely happy with Ruger!

    Steve
     
  14. Claydude

    Claydude TS Member

    Joined:
    Nov 19, 2009
    Messages:
    2
    I had problems a few years ago with several o/u not firing the second barrel while shooting sporting clays and kept thinking the gun was freezing up due to cold weather. Anyway, another shooter asked what loads I was using and offered some of his which were a bit heavier and that took care of the problem. I had a gunsmith look at both of them thinking it was the springs etc., but as it turned out the loads I was using were too light and/or not enough recoil to cock the second barrel. Suggest before you send it off you might check it with heavier loads. After I discoved the problem, I told the gunsmith about the discoved problem and his response was "I should have known that as a possible cause" One was a Browning and the other was an older Weatherby, both were bottom barrels not firing. Have never had a problem since!
     
  15. kehrby

    kehrby Active Member

    Joined:
    Jan 29, 1998
    Messages:
    667
    Location:
    Indiana
    Rugers do not have inertia triggers. They fire without recoil.

    Steve
     
  16. OldGoat

    OldGoat Well-Known Member

    Joined:
    Nov 17, 2008
    Messages:
    1,565
    Location:
    Overland Park KS
    I agree; I believe ruger o/unders have mechanically set triggers which don't depend on recoil...that is not to say there isn't some sort of other problem in allowing the second barrel to fire. Regards, Ed
     
Thread Status:
Not open for further replies.
Search tags for this page
ruger policy for no charge rebluing
,
ruger red label needing repair
,

ruger red label repair

,
ruger red labelrepairs