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Really poor MEC service...updated to really great!

Discussion in 'Shooting Related Threads' started by claybrdr, Jun 10, 2013.

  1. claybrdr

    claybrdr Well-Known Member

    Joined:
    Jan 29, 1998
    Messages:
    3,263
    I have to preface this by saying I have MEC loaders in 4 gauges and have been very happy with Ron at MEC and all his help over the past 15-20 years.

    That said, I recently sent my 410 Grabber in for an overhaul and it came back worse than when it went in. After a $190 charge for their work/parts and a combined $50 in shipping and a custom heavy duty box (which I never got back, getting their flimsy POS box in exchange). The guy I talked to sounded like an idiot so I gave up. Sent it back so I will see how it goes this time around. I feel sure if it ends up with Ron I'll be OK but time will tell.

    Withers Burress

    Received it back and this time its like a brand new machine with a ton of parts changed. Unbelievable how it operates now in comparison and this validates the long time great experience I have had with MEC for 20 years, marred by the one recent blip.
     
  2. Spanky

    Spanky Active Member

    Joined:
    Jan 29, 1998
    Messages:
    1,435
    Sorry for your misfortune. The few times over many years I've had to deal with them on the phone with a question went o.k., parts were never a problem. I do all my own work on mine and other guys. Pretty hard to kill or wear out a MEC. That's a steep price to pay. I'd be a bit ticked also.
     
  3. claybrdr

    claybrdr Well-Known Member

    Joined:
    Jan 29, 1998
    Messages:
    3,263
    see edit
     
  4. likes-to-shoot

    likes-to-shoot Well-Known Member

    Joined:
    Oct 6, 2006
    Messages:
    6,083
    Location:
    Iowa
    Can you name one company that has NEVER had an least one customer upset in the slightest regardless the reason?

    Although I currently don't have a Mec the ones I've had in the past were good machines and Mec still produces good machimes.
     
  5. StansCustoms

    StansCustoms Well-Known Member

    Joined:
    Oct 7, 2011
    Messages:
    1,466
    Mec...treated me well in the out come of a long drawn affair regarding a brand new .410 9000. It was just a machine that wouldn't cooperate with them or me.

    In the end I received a "new" machine in the box, that had been tuned and it works flawlessly.

    Couldn't ask for better service...all though it took a while to resolve the issue...

    Kudos to Mec..

    Best regards..Stan Mayfield.
     
  6. Rebel Sympathy

    Rebel Sympathy Well-Known Member

    Joined:
    Jun 6, 2010
    Messages:
    1,672
    Location:
    Pea Patch, Alabama
    With your unusual name, he might have thought you were a great joker and one of his co-workers trying to trick him, and he joked back at you by not taking your request seriously. That trick was played on me in my youth by a ficticious person named "Fennwood Thrasher". Oh, everyone at work had a laugh on me. About a month later I received a parts order from someone named "Lynnwood Raulerson". I knew I was being tricked again, so I shipped him a 30lb rock. Well, it turned out he was a real person. I had a lot of apologizing to do.... and everyone at work had another big laugh at my expense.

    On the otherhand, this person might be a brand new employee and at the beginning of his learning curve, in which case, he may be your next "Ron" someday. I say, be tolerant of most everybody (the first 1-2 times) and patient that all will work out as it should - which, it did in your case. Gwad bless Amerika.
     
  7. Joe Potosky

    Joe Potosky Well-Known Member

    Joined:
    Jan 29, 1998
    Messages:
    5,481
    Off topic, but MEC just purchased a clay target machine making company.
     
  8. Rebel Sympathy

    Rebel Sympathy Well-Known Member

    Joined:
    Jun 6, 2010
    Messages:
    1,672
    Location:
    Pea Patch, Alabama
    Yeah. We already know and we wonder how that's going to work out. Anybody buying MEC wads? Mike
     
  9. Shooting Jack

    Shooting Jack Active Member

    Joined:
    Jul 29, 2006
    Messages:
    3,523
    Location:
    Blackshear, Georgia
    I don't have one, I have four progressives, four 600's, and two 650's. After listening to all the raves about Hornady 366's I made the mistake of buying three of them. Needless to say, I am back to the Mec's. The only thing that Hornady has over Mec in my opinion is the free parts. If you have a problem with MEC they can tell you how to fix it, I can't say that of Hornady. Jackie B.
     
  10. Trap2

    Trap2 Well-Known Member

    Joined:
    Jan 29, 1998
    Messages:
    3,685
    Location:
    Redding, California
    I own, from what I was told by the late Denzel Sisson, of Orland, Calif., one of the very first MEC 9000H hydraulic reloaders to be sent out by Mec to a dealer in California. I don't remember the exact year I bought it, but it had to be around 1977 or 1978, maybe even earlier. Since that time I have reloaded several hundred thousand rounds with it. I sent it back to Mec for a complete rebuild about 10 years ago, even though it was still turning out great loads. It was just getting a little loose and, being a bit anal about these things, I thought it was time. The total cost, at that time, was $135.00, including freight, for a complete overhaul of the machine, which included a newly redesigned hydraulic pump with adjustable speed. This reloader has been absolutely bullet proof in every respect. I have never had a problem with it since the day I got it. I installed the larger primer feeder a few years ago and that was a big improvement over the older style. Installed it, adjusted it to work as it should, and have never had to deal with it since. Now, I have also owned, at one time or another, a PW 800, a Hornaday 366, and a Dillon. The ONLY one I now own is a Mec..... Just like the energizer bunny: Takes a lickin' and keeps on ticken'. Should this 9000H give up before I do, I'll buy another one. Mec products, and Mec's outstanding customer service are the very best bargin you can get, period.... Just my personal experience...... Dan Thome (Trap2)