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RCBS customer service

Discussion in 'Off Topic Threads' started by high 2, Feb 12, 2012.

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  1. high 2

    high 2 Member

    Joined:
    Oct 21, 2008
    Messages:
    761
    Location:
    Oklahoma
    Just wanted to let everyone know about the outstanding customer service I received from RCBS. I pulled my RCBS 10-10 scales down from the cabinet to weigh some gold last week and found after taking the plastic cover off, the balance beam was broken in two at the pivot pin. Not having a clue how I managed to break it, I called RCBS to buy a new one. I bought these scales at least 20 years ago. They sent a complete new beam free of charge and no charge for shipping! We always hear about the bad, just wanted to share some good. They've got my business as long as I can still shoot. Larry
     
  2. Leo

    Leo Well-Known Member

    Joined:
    Jan 29, 1998
    Messages:
    3,048
    I had a similar experience. I had lost a plastic tip for my RCBS powder measure. The loss was totally my fault. I called to buy a new one and they mailed me two, one of each size. I was also needing a new scale, so I didn't even consider any other brand, I bought one of theirs, and I sent them a letter telling them why. Good Folks.
     
  3. Leo

    Leo Well-Known Member

    Joined:
    Jan 29, 1998
    Messages:
    3,048
    I had a similar experience. I had lost a plastic tip for my RCBS powder measure. The loss was totally my fault. I called to buy a new one and they mailed me two, one of each size. I was also needing a new scale, so I didn't even consider any other brand, I bought one of theirs, and I sent them a letter telling them why. Good Folks.
     
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