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Ponsness Warren Customer Support

Discussion in 'Shooting Related Threads' started by captainkac, Aug 9, 2011.

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  1. captainkac

    captainkac TS Member

    Joined:
    Oct 13, 2010
    Messages:
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    I am writing to pass along my experience with the custmer support staff at Ponsness Warren. I have been reloading on a Hornady 366 for nearly 4 years. I knew that machine inside and out. When Ponsness Warren announced the Patriot machine and detailed the features (i.e. shell sensing and the ability to attach a hydraulic and an automatic shell feed system) I was interested. I read on the shooting forums that many people had a problem with Ponsness Waren Customer Support. My experience with the P/W Customer Support team has been tremendous. As many of you know, there is a learning curve when you get a new machine. The P/W team helped me at every turn and together we even identified some changes needed to make the automatic shell feed system work with the Patriot. I can not say enough about how helpful and supportive the P/W team has been. I would whole heartily recommend a Ponsness Warren Parriot and the customer support is second to none.
     
  2. fssberson

    fssberson Active Member

    Joined:
    Jan 29, 1998
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    2,375
  3. Didreckson

    Didreckson Active Member

    Joined:
    Jan 29, 1998
    Messages:
    886
    Location:
    Central California
    I mentioned this in other threads...as PW customer support had taken a beating in the past (possibly deserved?), but my experience has been outstanding. That is good news for all reloaders who have PW gear to support that may have not felt the love in the past. You can sure feel it now for whatever reason.
     
  4. cubancigar2000

    cubancigar2000 Well-Known Member

    Joined:
    Jan 29, 1998
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    10,521
    Location:
    Idaho
    And dont forget we have Whiz who is really a whiz on any PW & always willing to lend a hand
     
  5. Ahab

    Ahab Well-Known Member

    Joined:
    Jan 29, 1998
    Messages:
    3,651
    I have used PWs for over 30 years ... always got whatever part I needed within 3 days ... with one exception. ( a mixup where the part went to someone else )
     
  6. himark

    himark Well-Known Member

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    Jan 29, 1998
    Messages:
    1,427
    Location:
    LINCOLN NEBRASKA
    bumper for a positive note! good to hear.
     
  7. jerryjackson

    jerryjackson Member

    Joined:
    May 5, 2006
    Messages:
    31
    Just give Bruce a chance to get back to you. He is the man with the answers and always helpful.
     
  8. jbbor

    jbbor Active Member

    Joined:
    Jan 29, 1998
    Messages:
    1,036
    I have used the "same" PW since 1975 and have never needed parts except guide fingers. Many "many" thousands of shells. Jimmy Borum
     
  9. glenn mcleod

    glenn mcleod Member

    Joined:
    Jan 29, 1998
    Messages:
    528
    They have been good to work with for me. Glenn
     
  10. Bill Bauer

    Bill Bauer TS Member

    Joined:
    Jan 29, 1998
    Messages:
    86
    I've been using an early model 900 since 89, sure I've had some minor problems. But after more than a half million shells I've got to say that I've not been unhappy with the customer support from them and of course Whiz White. I've also did some upgrades on it. New primer seater, hull feeder and the tapered final crimp. All in all I've looked for a reason to get one of the new machines but can't for the life of me come up with one.
    Bill
     
  11. 1oz

    1oz Member

    Joined:
    Jan 29, 1998
    Messages:
    395
    Location:
    VA
    Ive had nothing but great service from PW the women and Bruce have been very helpful.
     
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