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PACT Scales - Beware

Discussion in 'Want to Buy/Trade Threads' started by hot springs, Apr 8, 2013.

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  1. hot springs

    hot springs TS Member

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    I am certainly not impressed with PACT scales. I had mine for less than a year when I discovered it would not zero with the powder pan sitting on it. I called PACT and was advised that it was under warranty and for $14.95 to cover shipping and handling, they would repair or replace it. So, on January 6 of 2013 I sent it back to them in Grand Prairie TX. As of today, they still have not gotten it fixed and tell me it may be several more months before they do. They say it's a problem with the chips in the board with the model I have. I sure as the devil don't want to buy another model to replace the one I already have. I thought I would spread the word in case you are thinking of buying one.
     
  2. GW22

    GW22 Active Member

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    This is at least the third similar negative story I've heard about PACT in the last year.

    -Gary
     
  3. oldschool

    oldschool TS Member

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    My Pact chrono was sent back three differant times got the same story.
    Same long wait each time, still doesn't work properly. Went with a Pro-
    Chrono, works well. Very resonable alternative, and reliable.
     
  4. wireguy

    wireguy TS Member

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    This is how we will fix your warranty problem. You send us 15 dollars and we will keep your scale and your money. It has been a pleasure doing business with you.
     
  5. geeber

    geeber Member

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    I had one too that landed in the garbage can. Piece of crap.

    Gary B.
     
  6. HSLDS

    HSLDS Well-Known Member

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    I have three PACT scales - one battery, one 120V (part of their auto-powder dispenser system), and one that will run on either.

    All three have been flawless.

    Go figure...
     
  7. AveragEd

    AveragEd Well-Known Member

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    Several years ago, I thought I should have a better chronograph than my old $99 ProChrono so I bought a Pact. When it would not register anything when bullets passed over it, I heeded the advice in their instruction manual and called them.

    When the phone was finally answered, I was told the sun wasn't at the correct angle to the photocells. When I explained that since the sun was behind me, I would have to turn the unit across the range and tilt it toward me in order to get the sun shining directly into the photocells, the words of wisdom I heard were, "You gotta do what you gotta do."

    I did - I returned the Pact to where I bought it. My ProChrono works every time at that same range in all kinds of light conditions and at any time of the day.

    Pact must make or at least used to make good products as they have been around a long time.

    Ed
     
  8. cubancigar2000

    cubancigar2000 Well-Known Member

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    About three years ago I had trouble with my Pact. Was told same thing, pay the shipping and send it back. It took 6 months to finally get it back at my cost. I have used it very little since. I consider it unreliable! I will stick with my hydraulic balace scales
     
  9. RLC323

    RLC323 Member

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    I recall back in the 90's they made the BBK "Balance Beam Killer" which was an electronic scale at a balance beam price. They always fixed it if you sent it back and paid the fee. I still have the box to mine and it made at least 3 trips to Texas in it's lifetime. My balance beam never died, or if it did it was re-born whenever the PACT visited down south.

    PACT made scales for RCBS for a while and when they eventually went haywire there was a procedure in the instructions you could go through to reset it. Which is probably all they actually did when you mailed back your haywire BBK.

    I finally bought a Dillon before they went Chinese with the D-Terminator and I guess it still has the Dillon lifetime warranty. Since after 15+ years I have had no problems with it.
     
  10. stokinpls

    stokinpls Well-Known Member

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    Maybe they've gone to Chi-com electronics like the rest of the world. Sorry to hear that.

    Bob Falfa
     
  11. PatMiles

    PatMiles Well-Known Member

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    I had a PACT chrono many years ago. It would show "error" more times than it would show a velocity. I sent it back to PACT and was told they found nothing wrong with it. Sent the damn thing back a couple of months later but this time they "fixed" it. Still had problems. The third time they told me that I needed to put the head in a box on another table at the range. The fourth time they told me I needed to bury the sensor cables in the dirt. There was no fifth time... I gave it away to a new shooter with the appropriate warnings. He threw it away about six months later.

    I also had one of their electronic scales. When my son would key his amateur radio through his 100 watt amplifier the scale would jump form 4.5 (45ACP reloads) to 10-15 grains readout. He would also cycle my automatic lawn sprinklers also. I sold the scale. Kept the kid.

    Pat
     
  12. stokinpls

    stokinpls Well-Known Member

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    Our paper "boy" had a wattage booster on the CB in his delivery vehicle and a heck of a base unit/antenna at home. One night, about 0430, I was up getting some aspirins and he keyed his mike as he went by our house. When he did, you could hear his voice through the TV speakers talking to his wife about me buggin' him for missing the delivery the last two days. Fortunately for both of us, the Gannet rag turned into a socialist mirror of the New York Times and we stopped taking the paper, so we're both happy.

    Bob Falfa
     
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