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OT: A little computer help please.

Discussion in 'Off Topic Threads' started by mixer, May 26, 2010.

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  1. mixer

    mixer Well-Known Member

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    Recently all audio and video regardless of the source is playing slow and the audio has a "rice crispie" sound in it, snap-crackle-pop. It's not mechanical but seems to be some type of data stream glitch. One day it worked fine, next day not. System is windows XP pro & windows media player. Any advice on causes & fixes appreciated.

    Eric
     
  2. Ahab

    Ahab Well-Known Member

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    Bad video card?
     
  3. Leo

    Leo Well-Known Member

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    Does it sound the same through the earphone jack?
     
  4. TNCoach

    TNCoach Member

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    It could be as easy as replacing a corrupted driver, but the Geek Squad will charge you $100 and tell you it's a firmware upgrade. LOL

    TNCoach
     
  5. cubancigar2000

    cubancigar2000 Well-Known Member

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    Most computers today have the option to restore to an earlier date. Try that
     
  6. pyrdek

    pyrdek Well-Known Member

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    Have you tried to RESTORE back to where the system was operating normally?

    If you do that and it works correctly, you can rule out hardware issues and look at what has changed on the software side. If the problem still occurs after restoring to a time when it was KNOWN to be working correctly, then start looking at hardware.

    Software could be something constantly generating network traffic and using up the "bits" that had been your video stream. Or it might be a corrupted driver, or it could be a conflict introduced by some other software/file you, either knowingly or unknowingly, installed.
     
  7. pyrdek

    pyrdek Well-Known Member

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    While I was typing my response, you must have been entering yours.

    Windows Restore is a good aid for the times problems suddenly appear.
     
  8. cubancigar2000

    cubancigar2000 Well-Known Member

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    Yep, I use it all the time just to clean up things
     
  9. mixer

    mixer Well-Known Member

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    Update:

    Tried the system restore as was mentioned here. The restore program could not restore to any date previous to the problem happening. I think I'll have my "geek" neighbor replace my Windows XP with Windows 7 as he wants to as he says that will clear up the issue.

    Thanks for the advice, Eric
     
  10. pyrdek

    pyrdek Well-Known Member

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    Was Restore turned off or the other possibility is a virus/malware that will prevent Restore from taking place. If restore was not turned off by you (or was never turned on), I suspect you are infected and the slow down is because your system was busy sending some spam/porn/or similar to other systems, perhaps all those in you address book, contact lists, e-mails and who knows what else.

    You may be well advised to do a complete clean (partition and format) install of Windows 7 and not an upgrade. If you are infected, you may just end up with an infected Windows 7 system. Hopefully your system has the resources to properly support 7 (RAM, HD space, Clock speed, graphics).

    Good luck.
     
  11. Quack Shot

    Quack Shot Active Member

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    Does it play a Music CD or a DVD properly? How about an MP3 or WMA/WMV file on the hard drive? Is it just streaming video/audio from the web? Does it act up if the network cable or wireless is disconnected? Before reinstalling things and spending lots of time chasing rainbows, it would be a good idea to see if you don't have a problem with the hardware itself. I've had network cards, hard drives, memory, Video Cards, Sound Cards, and power supplies cause strange symptoms when they have, or were about to fail. Is it a laptop or a desktop? A little more info might help. When you find yourself in a hole, it's best to stop digging.
     
  12. mixer

    mixer Well-Known Member

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    It's a Sony Vaio laptop that I won at a trapshoot 3 years ago. Nothing plays properly be it CD's put in the drive or music I have stored internally or even the Microsoft on/off musical notes. Videos sent to me or videos linked to "You Tube" all suffer from the same erratic slow down & random "brrrrrt-brrrrrt" sound. It's definately an audio/video issue as other computer functions seem to be normal.

    Eric
     
  13. Quack Shot

    Quack Shot Active Member

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    Sounds like a hardware issue. If you can, download or obtain a copy of a live linux disk like Knoppix or Ubuntu and boot the system off of that to see if the problem persists under Linux. If it does, it's probably time to start shopping for a new laptop. With a desktop, some parts are replaceable, but not so with a laptop. If the video/sound works under Linux, then it may be something with Windows that has gone awry. Drivers may be an issue, as well as malware, or some other program that is taking up huge system resources.

    If you need a bootable Linux disk, send me a PM with an address and I'll send you a few differnt ones to try.

    It's hard to do a "remote" diagnosis, but I outlined some basics to get you started. You could always reload the system from the restore disks if you have them. That would likely wipe everything, including anything you might want to save. Be sure to backup any and all files, settings, and programs you want to save BEFORE starting to attempt any fixes.
     
  14. mixer

    mixer Well-Known Member

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    Quackshot,

    I know you mean well and I appreciate your advice but I think I'm going to let my resident "geek" install Windows 7 or reload Windows XP Pro from scratch. He knows all about saving the old stuff to put on the new OS. Thanks again for your advice.

    Eric
     
  15. TNCoach

    TNCoach Member

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    mixer,

    I know I'm right now for the Sony Vaio laptops there is a corruption in the audio drivers with XP. You have to go to the Sony site pick your model and download the updated drivers.

    http://esupport.sony.com/perl/select-system.pl?DIRECTOR=DRIVER&PRODTYPE=1,24,26,66,9,70,5,72&template_id=1&region_id=1

    What has happened is that your Windows Operating System has installed security updates that haven't played nice with your Sony drivers.

    I've done this so many times to my old Sony that I've just downloaded a copy of the 3 problematic drivers and reinstall whenever the driver is corrupted. It's a 15 minute process. Have your geek neighbor help you, but by all means don't upgrade an old box to a newer OS unless you want all your old applications to fail and your hair to fall out.

    Any more help and I'll have to charge you!
    TNCoach
    Software Engineer

    cubancigar2000 and pyrdek next time you tell someone to restore their system make sure that the setting has been turned on and that a restore point has been initialized.

    Quack Shot - anything that is free comes with it's own risk. The linux project was stolen code from the unix kernel. I was taught that it's bad to steal.
     
  16. X Trap 2

    X Trap 2 TS Member

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  17. 221

    221 Banned User Banned TS Supporters

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    Any time we reload an OS, we replace the hard drive. It's like the fountain of youth for an older computer. Drives are so cheap anymore, they're hardly worth the aggravation of trying to clean up.

    Forget the Windows 7 and enjoy your XP Pro.
     
  18. mixer

    mixer Well-Known Member

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    TNCOACH,

    Followed your link to the Sony site. Followed the instructions and still no joy.


    Eric
     
  19. Quack Shot

    Quack Shot Active Member

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    TNCoach

    Before you acuse anyone of "Stealing", you need to do a little research on the subject. Look <a href="http://en.wikipedia.org/wiki/SCO-Linux_controversies"
    target="_blank">here</a> , <a href="http://www.linux.org/news/sco/index.html"
    target="_blank">here</a> , <a href="http://www.theinquirer.net/inquirer/news/1033899/digging-truth"
    target="_blank">here</a> , and <a href="http://www.linux.org/news/sco/timeline.html"
    target="_blank">here</a> for some basics. Oh, and <a href="http://www.linux-watch.com/news/NS6690846052.html"
    target="_blank">here</a> too! If Linux is "stolen", then you'd better have a talk with Steve Jobs about OSX and all of those Enterprise outfits using Linux on their servers. You might also want to discuss AIX, Unix, and Linux with IBM.



    There are risks with ANY OS. For diagnostics, it works to quickly help determine if there is an existing hardware issue. A live Linux disk is there for the download and they work well. It's a lot more trouble to make a custom Win PE disk, but that's another alternative.
     
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