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Kudos to Randolph Engineering

Discussion in 'Shooting Related Threads' started by tcr1146, Jul 27, 2013.

  1. tcr1146

    tcr1146 Well-Known Member

    Joined:
    Jan 29, 1998
    Messages:
    2,216
    I just wanted to pay tribute to Randolph Engineering after you guys recommended that I contact them! Last weekend I broke one of the lens retainers off a pair of Randolph frames that I had bought in 1993! I was hoping a new retainer could be welded/soldered onto these frames as they were still fine other than this problem. I contacted Randolph via email and received instructions the very next day on what I was to do including enclose a check for $12 for non-warranty work. I sent them via flat rate usps on Monday, 22 Jul. I received them back this morning including my uncashed check. To my surprise, there were brand new frames in the box! Needless to say, they have made a customer for life! Thanks Randolph! Tom Rhoads
     
  2. Duck

    Duck Member

    Joined:
    Jan 29, 1998
    Messages:
    572
    Always Good to Hear Positive Comments, and Definitely Deserved!.
     
  3. wireguy

    wireguy TS Member

    Joined:
    Jan 29, 1998
    Messages:
    3,715
    I know I've never heard anyone complain about them.
     
  4. tallpaul

    tallpaul Member

    Joined:
    Oct 15, 2008
    Messages:
    249
    I had a similar problem with the temples cracking on an older Ranger frame that I bought new in the 90's. The frames were easily over a decade old, but they sent me a new frame. You can take your Hi-Defs and Pillas and the mortgage you need to acquire them. Because of Randolph's loyalty to me, I will be loyal to them. Best bang for my buck, as far as I'm concerned. If I've missed targets, it's not because i didn't spend $500 on some BS lens technology.
     
  5. Fast Oil

    Fast Oil TS Member

    Joined:
    Jan 29, 1998
    Messages:
    918
    And they are "MADE IN AMERICA"!!!!
     
  6. MrRojo

    MrRojo TS Member

    Joined:
    Mar 2, 2011
    Messages:
    29
    Their customer service is literally second to none!!

    John