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Kudos to Frankford Arsenal (Battenfeld Tech)

Discussion in 'Uncategorized Threads' started by AdamsRibs, Aug 7, 2007.

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  1. AdamsRibs

    AdamsRibs TS Member

    Jan 29, 1998
    I do a lot of metallic reloading, as well as my shotgun stuff,
    and I just wanted to give praise where praise is due. I have
    a Frankford Arsenal Brass Tumbler which I have used to clean
    and polish rifle & pistol brass for a long time. This tumbler
    started to give me problems a couple of weeks ago, the motor
    got to the point where it would not start when power was applied.
    I emailed Battenfeld Technologies (FA's parent company) asking
    if I could buy a replacement motor. I assumed the unit was
    LONG out of warranty. I got a very nice note back (the same
    day!) from a lady in their Sales Dept., she stated that they
    could not sell motors due to their company policies. However,
    she stated that ALL FA tumblers carry a Lifetime warranty and
    that if I would send my old one in they would replace it at no
    cost. My old Tumbler is on the way back to Columbia MO as I
    pen this note, and I await my gratis replacement.
    In these days of out-of-country non-English speaking Customer
    Service Dept's, this is a truly refreshing change in Service
    and attitude. I can heartily recommend Frankford Arsenal brass
    Tumblers for those who need one. On top of their superb Customer
    Service, the unit works like a whiz also.

    A Satisfied Customer,
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