1. Attention: We have put together a thread with tips and a tutorial video to help with using the new software. Please take a moment to check out the thread here: Trapshooters.com Tutorial & Help Video.
    Dismiss Notice

Krieghoff Service

Discussion in 'Shooting Related Threads' started by quattle, May 14, 2009.

Thread Status:
Not open for further replies.
  1. quattle

    quattle Member

    Joined:
    Jan 29, 1998
    Messages:
    51
    I just got back from Krieghoff in Ottsville, PA to get them to look at a minor problem I was having with my gun. They could not have been more friendly and courteous as they were finding out what the problem was. They didn’t ask me how old the gun was or how long I had it, the only thing that mattered to them was my complete satisfaction.

    After they worked on it for a bit they test fired it and asked me to come take a look and wanted to check the way I mount the gun just to make sure they had resolved the issue. They ask me to shoot it for a while to make sure it was ok and if not to bring it back. What great folks these guys are!

    It sure is a world of difference in the attitude and service I experienced with my Perazzi.

    pq
     
  2. skip

    skip Member

    Joined:
    Jan 29, 1998
    Messages:
    302
    Did you have an appointment or walk in off the street?
     
  3. g7777777

    g7777777 Active Member

    Joined:
    Jan 29, 1998
    Messages:
    9,351
    Yep they are like that

    Gene
     
  4. quattle

    quattle Member

    Joined:
    Jan 29, 1998
    Messages:
    51
    I called ahead, but only one day ahead. Its worth saying again that they are great folks!

    pq
     
  5. 1oz

    1oz Member

    Joined:
    Jan 29, 1998
    Messages:
    394
    Location:
    VA
    Great to hear may take a road trip 1 day just to check it out . Ottsville has always been great to deal with in my personal experiences.
     
  6. Bluerock1

    Bluerock1 Member

    Joined:
    Jan 29, 1998
    Messages:
    221
    They are the "big dogs" in customer service. Braxton and Don will go out of their way to make sure you are happy.

    Bill Borman
     
  7. HKJ

    HKJ Member

    Joined:
    Jan 29, 1998
    Messages:
    35
    In my opinion, the Kreighoff service department (names mentioned above) has been a best in class operation on any experience with my KX5....it's always done right and fast.

    But I must also add that Jeanine has alot to do with the quality of the Kreighoff Ottsville service experience.

    Kent
     
  8. DTrykow

    DTrykow Active Member

    Joined:
    Jan 29, 1998
    Messages:
    1,551
    There fantastic. And yes Janine is 5 star. I toured there shop and I was very impressed. I couldn't tell this country was in any type of downturn with the number of new guns lined up going out there. Dave T.
     
  9. 1oz

    1oz Member

    Joined:
    Jan 29, 1998
    Messages:
    394
    Location:
    VA
    Ditto on the Krieghoff International group . Went there yesterday saw some pruddy guns people were very pleasant. ^5 for Alex and Matt . Matt was very very helpful. Seems to be a super smith with the customers interest in mind while estimating cost of rebuilding.

    Jim
     
  10. lancelot

    lancelot Member

    Joined:
    Jan 29, 1998
    Messages:
    147
    The Ottsville folks are one of the last groups in America where real professionalism is combined with friendliness. If you're over 60 you'll remember this kind of treatment from service companies we visited with our parents, and if you're younger you're in for a treat.

    I had the good fortune to visit the factory in Germany a couple of years ago, and my wife and I were treated to a red carpet tour. The same quality folks that are in Ottsville.

    Ron Ireland
     
  11. Hank Cross

    Hank Cross Member

    Joined:
    Jan 29, 1998
    Messages:
    225
    Location:
    South Carolina
    I was amazed by their service. I'd been shooting Perazzis for 25 yrs. and, at 78, decided to move to a lighter gun.

    I bought a nice KS5Special off of Trapshooters.com and after about 300 rds the extractor broke (three days before the state shoot). They got a new one to me and I won high senior vet with a 196. I returned the broken extractor and they gave me a refund under "warranty". Amamzing.

    Hank Cross
     
  12. sernv99

    sernv99 Active Member

    Joined:
    Sep 29, 2008
    Messages:
    1,692
    I just got back from the factory in Ottsville. I wanted them to check my POI on my ProSporter and while there they recommended me to have the LOP extended. Don said I looked too scrunched on the gun and I actually did feel like it but didn't really think to have the stock altered. Well, one new Kick Eez pad and a spacer too care of that and my gun now feels a lot better, LOP wise. Braxton and Don were great to deal with. Don patterned my gun and fixed my POI issue. Braxton gave me a tour of the place and I got to see all the gunsmiths and stockmakers at work. What an operation!!! Nice hometown feeling.

    also, while I was there I had the pleasure to meet one of the forum members here, Don Kaufman. Great guy.
     
Thread Status:
Not open for further replies.