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Knowledgeable reps-a thing of the past???

Discussion in 'Uncategorized Threads' started by slide action, Sep 6, 2008.

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  1. slide action

    slide action Well-Known Member

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    Sometimes it amazes me the lack of knowledge by some of the "professionals"in the shooting sports today. I was in the Winchester building and discussing the older Winchester guns. One guy said he never heard of a "Y" model 12 and didn't know what one was. More than once I have inquired about parts availability for older guns only to be told by the company reps that"They never heard of them". I was discussing trap shooting in the state of Lousiana with one gentelman and mentioned a few of the gun clubs there. He sounded SUPRISED and said that a Remington rep told him there was only ONE club in the state now! I assured him that wasn't the case and named the location of some. It would seem to me that a represenative of a gun/ammo/ shooting equip. firm would actually have a reasonable knowledge of the shooting sports, but I have seen some who are to be blunt "clueless". I have seen some young ladies dressed in company uniforms who were easy on the eyes, but frankly quite lacking in knowledge of both their product and the shooting sports in general. There are a FEW oldtimers left and of course there are EXCEPTIONS, but many of the "newbies" don't seem to have a reasonable knowledge of the buisness they provide products and services for. IMO, a "Buisness" degree without knowledge and expertiece about the "Buisness" you are in isn't much good!
     
  2. halfmile

    halfmile Well-Known Member

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    Nothing new there. Some years ago I called the Remington rep that lives in the area for a little help with a 4100 trap machine problem.

    He was too busy selling clothing to have time for me and said so.

    It's a different world from what I grew up in, for sure.

    HM
     
  3. TC

    TC TS Member

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    Used to be a manufacture's rep had to have experience and working knowledge of the products. Today, the rep must have the appropriate college degree from the right college with the right gender and ethnic background. They are usually on the fast track to corporate management. Seen it many times in a number of industries. Tony
     
  4. Duck Head

    Duck Head TS Member

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    You have to remember that Winchester Ammo and the Winchester Firearms that were one in the same Co. long ago split apart some while back.Then Winchester Firearms were owned over and over again but Winchester Ammo is still owned by Olin Corp. The original owner of both.All the Winchester Ammo Reps I see now are hired out of independant marketing companys. They have NO history behind them.They want to sell what's NOW,not yesterday. That should give business to the small business owners that specialise in Winchester Ammo or firearms. Not a bad thing. Sooooooo, if you have an old question, ask an old pro that's in a small business and he'll have an answer.Got a new question about the latest craze in ammo ? ask a new Winchester rep.They might? have an answer.
     
  5. deercreek

    deercreek Well-Known Member

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    Several years ago I finally got a Browning rep to admit to a major manufacturing defect--of course we were away from everyone else and he stated if ever asked he would deny it. Why not try to help solve the problem? Not all, but many of today's reps could actually give a shit less if they have correct product knowledge, let alone helping with any customer service.
     
  6. deercreek

    deercreek Well-Known Member

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    I have should have added that Phil Murray of White Flyer targets should be giving most of these jerk-off's lessons in treating the dealer, dist., and the customer the right way.
     
  7. Jim Porter

    Jim Porter Well-Known Member

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    I was a rep for 20 years and I assure you that everything you say is correct. I love guns and the shooting sports and none of the companies give a crap about shooting sports or if their people ever know squat about what they sell. Beretta says the sales business is all about putting sticks on the shelf. I was with Mossy Oak for fourteen years and begged them to support the youth shooting sports because the kids are our future. FLAT DENIAL They all talk a good game about teaching and futhering the heratige and it's 100% bunk!
    What these dummies need to recognize is that we are one generation from not owning a shotgun in the south east because we don't have birds, and don't teach kids to squrrel hunt because all the land is clubbed for deer and turkeys and won't let hunting of anything else happen during those seasons and unfortunayely all the seasons happen at the same time. Unless you shoot clays there is no need for a shotgun anymore. Deer hunting is far too boring for kids, that was the fascination of birds and small game - action.
    I asked Toxey Haas many times "Who do you think you will have to sell to in twenty years"?
     
  8. phirel

    phirel TS Member

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    Slide Action- I fully agree with you and the good old days are gone. A current Winchester, or any other shooting business representative has the job of selling the current line of products. Very few are even shooters, they are salesmen working on commission. They dislike going to the Grand. They can't sell anything there and are not making any money. They are also not involved with selling to individuals. Their customers are large distributors. If you were a Winchester rep would you prefer being assigned to sit in the Winchester building for two weeks during the Grand or be assigned to visit the Sparta Wall Mart store three months before the Grand?

    Pat Ireland
     
  9. mrskeet410

    mrskeet410 TS Member

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    Duck Head - If you can remember further back, you'll remember Western, owned by Olin, and Winchester were separate companies. Western Cartridge Co. bought, and saved Winchester during the depression. Most people have that backwards.

    BTW - Wall Street Journal recently reported the John M. Olin closed. That's good news. After a few years directors die, and are replaced with those of a different philosophy than the founders, and unlitmately end up being run for the employees of the foundation. Think Ford Foundation. Mr. Olin knew that, and his foundation was established to give away his money (all of it) to the right places, then close. It did that.

    See link above.
     
  10. over the hill

    over the hill Active Member

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    No need to ask reps when this site has the most knowledgeable people around.

    Coast to coast and overseas opinions and facts that cant be matched.



    Regards....Gerald
     
  11. AJ100

    AJ100 TS Member

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    It started over 30 years ago. 1978, Fayette Gun Club, Uniontown, PA

    We had to take the BRAND NEW Remington rep behind the clubhouse and show him what a Monte Carlo stock was. We thought he was just jerking us around. Nice kid but when it came to KNOWING firearms, he was as dumb as a box of rocks. LOL, NO joke!

    AJ100
     
  12. fearlessfain

    fearlessfain TS Member

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    american airlines' robt crandal came from hallmark cards of all th8ings.
     
  13. magnumshot

    magnumshot Active Member

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    This happens everywhere. Go to a hardware or electronics store. The sales people act helpful, but many times I'm teaching them about the product because I did a little research, or read the packages. Most couldn't answer a simple question.
     
  14. gun fitter

    gun fitter TS Member

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    And they wonder why shooting is contracting in our country and even world wide.
    Dennis DeVault is on to something with a pro shooters tour.

    Manufactures who do not developed new customers deserve to go out of business.

    It is up to us shooters of whatever sport to demand the manufactures support shooting awareness and youth programs.

    The one thing the college grads and bean counters understand is customer surveys and feedback.

    If everyone would e-mail their favorite manufactures and demand that they do more to support the development of shooting sports we would eventually see an improvement.

    Better yet if every major shooting event and state shoot would require new shells and require the manufactures to donate something to the shooters at
    the shoot then we would be forcing the shell manufactures to become involved.

    The ranges are at fault as well: all to many times shells were donated to a shoot and the club or range owner kept them for themselves. that behavior has hurt all of us shooters.

    Why the answer is the apathy of the average shooter.

    Joe
     
  15. phirel

    phirel TS Member

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    Joe- I fear some of your suggestions would not pass the "bean counter test".

    Pat Ireland
     
  16. gun fitter

    gun fitter TS Member

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    Bean counters understand customer base and if they are getting lots of negative feedback along with a slump in sales that appear to be from their policies they will change.

    The biggest problem is getting the customer concerns to the head bean counter.

    Joe

    Pat your right.-I worked with FORD Motor Co for 10 years as a Commercial Account Sales Manager.
    Bean counters do live in a different world. The world of #'s and it is hard to bring the real world to them.
     
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