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Browning Service

Discussion in 'Uncategorized Threads' started by Ron Frazier, Aug 7, 2007.

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  1. Ron Frazier

    Ron Frazier TS Member

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    I sent a Bt 99 back to Browning on May 25th. They "estimate" completion of the repairs to be done on Sept. 10th. ( It came through new with a 1/8" space between the forearm wood and metal which caused the forearm to loosen constantly. Is this long a repair time normal? I like the gun but am looking to upgrade soon and probably won't consider another Browning. Anyone know about the new Ceasar Guerinis?
     
  2. trapshootin hippie

    trapshootin hippie Well-Known Member

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    Ron, I can't help but wonder, why on earth would ya buy a new gun with this big of a problem? Maybe if ya hadda looked it over closer, it would be someone else's problem.
     
  3. Clay Addict

    Clay Addict Member

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    Ron,
    If you or a friend will be at the Grand take the gun into the Browning store and raise a little fuss. A dozen potential customers standing around to here the gripe might help. I was in their Grand store yesterday. One gentleman was helpful, two others would not get up off of their rears. The store had over a dozen young shooters in it looking to improve over dads duck gun that they had been shooting all year.

    BT99 are not that hard to work on...bet if Browning does not get it taken care of there will be ten guys at the Grand that can fix it.
    Good Luck
    CA
    By the way...if you come to the Grand just think HOT and lots of fun.
     
  4. lumper

    lumper TS Member

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    I know nothing of Browning service but 3-1/2 months to fix that problem is about 3 months to long.

    If that is how it came through and how you bought it why did you not go back to the people you purchased it from and have them fix it or just give a replacement of some sort? Unless of course it was a private party sale.
     
  5. Ron Frazier

    Ron Frazier TS Member

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    It was inexperience on my part. I'm a newbie, but will know better next time. Browning has it now so I am at their mercy.
     
  6. 1Ljutic1

    1Ljutic1 TS Member

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    All summer long? Jeez....a buddy of mine sent his in Sept. and got it back the following spring. You will be lucky if you get it back that soon. I would have sent it to someone else to fix. The guys on here I'm sure can suggest someone better. Steve
     
  7. 45er

    45er TS Member

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    Apr 2, 2007
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    Browning makes some wonderful guns - no doubt. However, it is beyond me how they can run a company with the level of customer service they provide. It's atrocious. One example - several years ago (in early May) my son bought a brand new Browning Gold autoloader. This was a 12 gauge and he had already bought a 20 gauge and loved it. I was with him when he took it out of the box to shoot the first box through it. Boom - jam - boom - jam etc. etc. He took it home and compared it with his 20. Sure enough, the little extractor that is integral to the barrel was so loose it was almost going to fall off of the 12 gauge barrel. He took it to an "authorized Browning dealer" in Houston, who promptly boxed it up and sent it to Browning (we could have done that!). For months we went round-and-round with Browning. We'll fix it - no we can't fix it - we'll fix it - no we can't fix it. They finally told us they were going to have to replace the barrel but didn't have any, and actually whined about having to take one off of a "brand new" gun in the box!! I actually couldn't believe what I was hearing. The Browning service center in Missouri actually didn't have any spare 12 gauge Browning Gold barrels??! Incredulous! Anyway, my son got his gun back - in late September that year. I wish I was making this up, but it's 100% true. Rob
     
  8. Ron Frazier

    Ron Frazier TS Member

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    Thank you for the feedback. I'm going to write to Browning. Wish me luck!
     
  9. hoggy

    hoggy TS Member

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    Let me just say that because of Browning lousey service I sold all my Brownings (3 to be exact).
     
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