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Browning Canada, Service Experiences?

Discussion in 'Shooting Related Threads' started by Rem870TB, Feb 1, 2009.

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  1. Rem870TB

    Rem870TB Active Member

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    I would be interested to know if any of my countrymen on the forum have had any dealings with Browning Canada in Montreal and if so, what were their experiences.

    My 2005 manufacture BT99, which I acquired new in Feb. 2007 has had the trigger pull go from 64 oz. to 28 oz. on its own.

    I was wondering what I might expect from them.
     
  2. miketmx

    miketmx Well-Known Member

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    I will send you a PM.
     
  3. Rem870TB

    Rem870TB Active Member

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    Miketmx

    Thanks, PM reply sent to you.
     
  4. Rem870TB

    Rem870TB Active Member

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    "I was wondering what I might expect from them."

    Preliminary answer; not a rapid response.

    Since they do not provide an email and I wanted to send a photo, I mailed a letter to them on Jan. 22. Even if the letter took ten days, they have had it for a week and a half.

    The letter had my email and phone info, as of Friday Feb. 13th, I have not heard anything.
     
  5. Beretta687EELL

    Beretta687EELL Well-Known Member

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    A friend of mine dealt with a fellow east of Toronto, who is an authorized warranty repair depot. He was happy with the service. Do you want the contact information? Bill Malcolm
     
  6. Rem870TB

    Rem870TB Active Member

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    Bill

    Thanks, that was likely W R Longs LTD.

    I called there about two weeks ago.

    The problem is, apparently, they have changed the trigger design in the later BT-99's, mine has a spring that is broken, it doesn't appear on the latest parts diagram.

    The gun was purchased new, I am the original owner and I did not have anything done to it, so the part must be original.

    They were not familiar with it at W R Longs; that is why I contacted Browning Canada, to find out what I have got, here.
     
  7. Beretta687EELL

    Beretta687EELL Well-Known Member

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    I don't recall the fellows name. I will check with my friend and see if that is the name. If it is different I will post it. Bill Malcolm
     
  8. Rem870TB

    Rem870TB Active Member

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    W R Longs LTD has an email address listed, so I sent them an email, with a photograph attached.

    The photo should be much better than my attempted description over the phone.
     
  9. pheasantsgalore

    pheasantsgalore Active Member

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    Why not call Gagnon Sports, east of Toronto ?? Maybe someone there can help..Just a thought.......Rob
     
  10. Rem870TB

    Rem870TB Active Member

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    I used to frequent Gagnons when I lived out that way in the late 1980's.

    I wasn't sure they had a gunsmith on staff that would be familiar with BT-99's. Especially with the different spring in the trigger system on this newer gun.

    Wouldn't hurt to check them out, though.
     
  11. vdt

    vdt Active Member

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    try George Wortner..519-352-0924
     
  12. Rem870TB

    Rem870TB Active Member

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    George is 3 hours drive away.

    I drop in on his shop sometimes when I am up that way on business, as I have for the past 30 years.

    A while back, George told me he had a falling out with Browning over customer service issues and doesn't sell them now. This leads me to believe he would not be right up on the guns made in the past five year, which mine is.

    I have had him work on some Remingtons and taken a few there that belong to my buddies, as well.
     
  13. jarbouh

    jarbouh TS Member

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    Here is the # (1514)333-7261 browning canada in montreal Que.

    Eli.
     
  14. Rem870TB

    Rem870TB Active Member

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    Eli

    Thanks, I had all that from the website;

    Canadian customers call or write:
    Browning Canada Sports Ltd./Ltee
    5583 Chemin St-Fran├žois
    St-Laurent, Quebec H4S 1W6
    514-333-7261

    Your memo has nudged me into thinking it is time to follow up that letter with a phone call, which I will do tomorrow.

    I will post the result.
     
  15. Rem870TB

    Rem870TB Active Member

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    Called them this morning, got the email of a contact there and sent an email with attached photograph (better than trying to describe it on the phone).

    Email went half an hour ago.

    UPDATE at 6:30PM, No answer or acknologement of this morning's email.
     
  16. Rem870TB

    Rem870TB Active Member

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    Email with a photo sent to Browning Canada at 9:30 AM on Monday, Feb. 16.

    As of Tuesday evening, Feb. 17, no reply.

    Even if I did not receive a definative and complete anwser in two days, a one line acknowlegement of my message would have been nice.
     
  17. Beretta687EELL

    Beretta687EELL Well-Known Member

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    Long is the fellow my friend knows of. Bill Malcolm
     
  18. Rem870TB

    Rem870TB Active Member

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    Thanks

    I thought so.

    Just finished day 3 after my email went, without a reply.
     
  19. Irfner

    Irfner TS Member

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    You might try going right to the top. See if they can make contact in Canada for you. If not ask to talk to the president. That should get a response.

    Customer Service
    One Browning Place
    Morgan, UT 84050
    800-333-3288
    801-876-2711
     
  20. Rem870TB

    Rem870TB Active Member

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    irfner

    Thought of that and haven't ruled it out.

    I like the gun well enough but IMHO it is poor not to be able to find out some basic information on an issue with a relatively new gun in a reasonable time frame.

    I wasn't even asking for a handout or warranty repair, just information.

    If you name the brand, I have seen it break something in the past 40 years. The important thing to me is the support you get when this happens, IMHO, this is not a good way to build customer good will and loyalty.
     
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