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bad service at Briley??

Discussion in 'Uncategorized Threads' started by 3357, Mar 29, 2007.

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  1. 3357

    3357 Member

    Joined:
    Mar 8, 2007
    Messages:
    769
    Has anyone had a bad service experience at/with Briley? I shipped my gun to them first of February/UPS confirmed delivery/I enclosed a letter requesting work to be done and requesting a call to confirm work request and price/would then give them credit card info to complete work.

    I called them 3 days after delivery to confirm reciept/they were unable to locate my gun but advised they would call back when located/1 week later I called them again/advised they had located gun and begun work on same/would be complete and shipped to me in 2 weeks (end of February)All I could get was a "sorry" we did not call before starting work.

    First of march I called them to confirm completion and that gun had been shipped/was told they were not sure work was done and "thought" gun had not been shipped.

    Asked to speak with supervisor who located gun, confirmed work was about 70% completed and gun would ship at the end of March/ he finally asked for credit card info to pay for work. When asked he said they typically dont call to discuss work requested/if you sen gun and they can do work they just do it.

    Supervisor could not give me a firm price for work/said I would recieve a detailed bill with gun.

    This has been very frustrating as my old faithfull bt-99 is a hostage. All I wanted was a mild back bore to remove some minor pitting/adjust choke to 38 thousandths and jewel monoblock.

    Anyone else experiance these frustrations / issues with Briley? Thank you in advance for your comments. jess
     
  2. tp

    tp TS Member

    Joined:
    Jan 29, 1998
    Messages:
    139
    I just got a set pf Perazzi O/U barrels back. I called and spoke to Gary before I sent them as I had some questions. The barrels came back on time with all the work done as it was supposed to be. Excellent work, by the way. I know there have been some others who posted about problems with Briley. They have worked on at least 6 barrels for me and I have never had anything but excellent work and service.
     
  3. 3357

    3357 Member

    Joined:
    Mar 8, 2007
    Messages:
    769
    thank you all for the re-assurance, I am feeling better. jess
     
  4. DTrykow

    DTrykow Active Member

    Joined:
    Jan 29, 1998
    Messages:
    1,542
    Well sorry to mention this but since Feb 2007 they have damaged my Rem 1100 12ga trap barrel beyond repair, still working on that. And a 20ga choke was shipped to me damaged, also waiting for that to be resolved. Dave T.
     
  5. 12Gagejon

    12Gagejon Member

    Joined:
    Jan 29, 1998
    Messages:
    304
    I had a superposed lighting done they did it as quoted for price quoted and in a timely manner,I did learn not to send in before grand american there loaded then so I waited later in year. Great work at a pricey price. Jon
     
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