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A FedEx shipping story PHASE 3

Discussion in 'Shooting Related Threads' started by JACK, May 10, 2013.

  1. JACK

    JACK Well-Known Member Supporting Vendor

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    About a month or so ago, I shipped a really nice Beretta 682 Gold E Special edition to a regular TS.com contributor on the east coast. And as it turns out I did not plan well enough for the rigorous/rough treatment the package would receive. And the gun survived, but the case did not. A couple of pics of the damage to the case.
    [​IMG]

    [​IMG]

    [​IMG]
    I guess I took FedEx for granted as this was and still is my very first claim of any kind. I have had a couple of temorary delay/snafus using the USPS but just delays.

    The packing was 2 40x8x8 boxes inserted together and some bubble. I do not recall exactly how I packed it, but here are a couple pics of the materials reassembled by the recipient.
    [​IMG]

    [​IMG]

    [​IMG]


    The FedEx driver submitted a notification to their claim department and they notified me to send them data. I got the pics from the recipient as you see them above and submitted those along with the claim forms and the costs to replace, etc. I had already sent payment for a replacement case that the recipient had found an perhaps he might like to comment on what he found. That part went well.

    But The claim department rejected my claim and used this reasoning... "There is no evidence that FedEx caused this damage". WHAT? Are you kidding me?

    Well, I took some time to let that sink in and had to agree that this type of claim submission could very well be perped on them often enough and that is how they arrived at their answer.

    And decided to let it go and figure out how to overcome this problem should they actually run over my shipment with a truck if and when it happens again. Ya Know?

    I will follow up on another post to tell you what I did with some more pics of Crush proof packaging. And That FedEx has reopened the claim file once again. So come on back
     
  2. JACK

    JACK Well-Known Member Supporting Vendor

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    But headed to the club now. Comment if yo like. I am still using FedEX. Remember, this is my very first claim of any kind. But tell you what... Just to pique your interest some, here is one pic of my solution.
    [​IMG]
    I'll get back to this later today
     
  3. GunDr

    GunDr Well-Known Member

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    Jack,

    Its very imortant to pack the inside of the case tight. If the receiver and buttstock can slide around, that 5-6 ponds will do damage on the inside. The same holds true in the bbl slots. You need to pack paper very tightly into each end to keep the bbls from damaging the ends of the case.

    Also to everyone else...do not use the velcro strap around the stock grip. The velco is very strong and if the rec/stock can slide around the smallest bit, it will tear the velcro from the rivot holding it to the case.

    One last thing with plastic cases is this, be damn sure you pad each end of the box. Without the padding, the plastic case will hit solidly on a hard surface, causing the lid of the case to shift and break off the latches.

    Doug
     
  4. Jim R

    Jim R Ljutic Nut TS Supporters

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    Jack


    I don't think there was a packing problem I think this one falls on FedEx. I had a claim with them about a year ago. It was clearly their fault. Had the damage confirmed by the person that received the package, from the driver and from the specialist they sent out to investigate. I thought at that point it was taken care of. I would guess it took me 3 or 4 hours on the phone over a period of a month before they were ready to offer a settlement.


    The final result they paid maybe half of what was due. I paid the person it was shipped to as soon as I found out the repair cost. I now use private insurance for anything I ship. When I buy a gun from someone on here I pay the insurance on this end before it is shipped. It is cheaper and there is no fight if there is a loss.


    My first choice for shipping is still USPS, then UPS and I will never again use FedEx.


    Jim R
     
  5. kenf

    kenf Active Member

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    Jack,

    I had an issue with the Model 42 I bought off of you years back and resold last year that I shipped through FedEx. It was a mess of a deal to get sorted out, but they initially denied the insurance claim for the damage, but I called again to discuss it and miraculously they sent me a check for the repairs. If you want to hear more details, pm me.

    Ken
     
  6. CalvinMD

    CalvinMD Well-Known Member

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    Its as if you must pack it in front of them step by step with visual verification of condition of the object and the packing container material and methods with full color pictures along with a notarized signature of the receiving agent ..and then full pics of it as it comes off the darn truck with the drivers hands still on it...that seems to be the only way to get them to take responsibility for their obviously shoddy shipping and handling..sorry its been such a PITA Jack :(
     
  7. CalvinMD

    CalvinMD Well-Known Member

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    I'm thinking that posting this issue out there out there on the good old Facebook with links to all going to FedExs customer support supervisors and raising A nice mass social media rant to steer others away from becoming victims will get the point across they need to treat those who use them better!!!...I already know I'll never use them ..and insurance is just a laugh..other than a parcel getting outright lost in transit, I don't see any way you would ever justify purchasing it...its a scam
     
  8. tanda1

    tanda1 Active Member

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    And in the end, we must purchase insurance from them(USPS, UPS, FedEx) to protect ourselves from monetary loss resulting from their negligence. Then must prove they caused the damage.

    Anyone else see a problem here?

    What a scam.
     
  9. locdoc

    locdoc Member

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    JimR,

    Who do you use for private insurance???

    Doug Whiton, P/W dealer/dist
     
  10. DBSkeet

    DBSkeet Member

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    I agree with Doug (GunDr). I have the same exact case. Its the one that came with the Limited Edition 682 Gold E. I used it for shipping a couple times but one time it came back from Beretta damaged much like the original posters case. I called Beretta and they said the gunsmith noted in his records that they recieved it like that. Long story short I filed a claim but eventually gave up. Even though I bubble wrapped the barrel and stock it must have gotten dropped on the end hard enough to move the gun and smash the inside of the case and rip out the velcro strap. At least the gun was ok. Maybe these Limited Edition cases are more suseptible to damage like this but if I ever ship the gun again in the same case I am going to make sure the gun is packed real tight inside so it cant move. I used UPS this time by the way.

    Dan
     
  11. wireguy

    wireguy TS Member

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    So their own driver submitted paperwork but there was no evidence they did the damage? I want some of what they're smoking.
     
  12. Catpower

    Catpower Molon Labe TS Supporters

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    I hate Fed Ex, and have told companies that I buy from it they ship it Fed Ex forget it, I will buy elsewhere

    We live 1/2 mile east of the original house we built when we moved here, we made a big sign by the back door where Fed Ex would always leave packages "All deliveries to the rear of the property please" they ignore it and have had some high dollar parts and tooling ruined from getting rained on because they still would leave them at the front house
     
  13. Jim R

    Jim R Ljutic Nut TS Supporters

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    locdoc


    I have a rider on my home owners. I add and remove as many as 3 guns a week from my gun list, keep my agent posted and there is no problem.

    If I send a gun out I remove it after it has been accepted. If I buy a gun I get the serial number before it is shipped and have it added to my policy. I do the same with triggers, reloaders and anything shooting related.

    To do this, and this is the only way you can get it to work, you need an agent that you can work with. I have used the same agent for 35 years. Every year I get him a little Christmas gift depending on how much extra work I have caused him. I have had 2 claims against my policy in the past 10 years, one was for over $6000.00 and both were paid within two weeks of the loss.


    Jim R
     
  14. sterlingworth

    sterlingworth Active Member

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    UPS is no better. I had a claim last year,and they never paid. I talked to my local driver and he told me himself that they jerk a person around till you give up, Usps is still the best,they pay on there claims...Ray
     
  15. BAD 303

    BAD 303 Active Member

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    It is all about packaging and packing. We have seen thread after thread about damage done to guns and cases yet guys still throw a gun in a case and stick it in a box and complain when it gets smashed. People these companies handle up to 150lb packages that crush whatever they happen to fall on. It is not rocket science. The contents must be locked in place and the case must be double boxed with padding around all sides. These boxes get handled many times on a conveyor system and hand loaded into semi trailers in very short time frames and sit under on top of and between boxes weighing up to 150lbs. Then they get the ride of their life over our rough roads for hours on end until they are unloaded and sorted again and loaded into another trailer where they are off to the rough roads again. Your precious gun is not sitting in the air conditioned cab of the semi with the driver. It is packed, sandwiched between hundreds of pounds of other boxes.
     
  16. dmbrassy

    dmbrassy Member

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    I bought a bbl from MIA it was packaged great but the fedex driver tried to deliver it and leave a door hanger at the wrong house!!! Make sure you keep an eye on the tracking info while in transit!!!

    Thanks Again MIA
     
  17. JACK

    JACK Well-Known Member Supporting Vendor

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    So, I make the decision to prevent this problem from happening again. And since I know something about packaging I decide to go with a box system that will be difficult to damage. I begin with a larger box, I was using 40x8x8 and usually inserting one into the other to make a package tall enough to accommodate a 36x5x12 gun case. But now I will be using a Uline 48x24x12 275 lb double-wall box. And of course I need to fill it with something other than peanuts surrounding the gun case. On the bottom of this box I lay 3 sheets of 48x24x1" honeycomb. Cut up from 48x40x1" stock. So now I have 3" of what is regarded as one of the best structural components that can be had and then I lay the case in the box and fill it up with new cuttings and remnants. To about the same relative level as the gun case and then I top it off with 3 more sheets of honeycomb. A small void is still present and I lay one sheet of bubble wrap.

    But FedEx wants proof. So, I take my trusty camera and take pictures of the interior of the case and how it is packed into the box. Obviously my camera has the date and time function set up. Here are a couple more pics...
    [​IMG]

    [​IMG]

    [​IMG]

    [​IMG]


    The above pics show the way I will pack an expensive gun from now on. But I often ship just an empty case and I plan to use my 40x8x8 box inserted together to make a box large enough and cushion each side with Honeycomb. Likely I will send a lesser gun like this as well, but put together a smaller box set of 36x6x6 and insert that into the lager box I make up. And use a side and top sheet of honeycomb as a structural bumper crush zone. Like this
    [​IMG]

    [​IMG]
    And take pics as I go showing the undamaged product/case and the packing and the finished products ready to be PU by FedEx.
    [​IMG]

    The garage is my work area and if it looks like a mess, consider that a good portion of the stuff in the garage are tools and parts for the floating river dock, and shells, a 9000e reloader, my 110 bottle air conditioned wine cabinet, packing bench tool chests and whatnot.

    Whatever you guys can learn from this is up to you. My final comment is this. The 48x24x12 box and all interior buffers cost me about $50. So, my last picture shows my return label for the recipient to remove his gun case, tape up the box and FedEx it back to me. I do hope I get them back. They will be reusable. Perhaps not the outer box, but the expensive honeycomb will be.

    Jack
    [​IMG]
     
  18. JACK

    JACK Well-Known Member Supporting Vendor

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    You can see my wine cabinet in the last picture, upper left. Custom made, in "riddling rack" style, has room for 110 bottles and a couple of cases of green wine I let finish for a year. I pipe in A/C and heat to keep the unit kinda near 60 degrees.
     
  19. CalvinMD

    CalvinMD Well-Known Member

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    plenty of wine and good fishing..I'm on my way to "drop" in for a week or two ol buddy ; )..I'll even let you cook
     
  20. Avaldes

    Avaldes Well-Known Member

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    Jack, where did you find the cardboard honeycomb? That looks great!