On Tuesday, 9/4, I called Muller's number to order some choke tubes as I was leaving for a dove hunt in Argentina on 9/14 and I wanted to take the tubes with me. I called rather then order on line as I wanted to make sure one, the tubes were in stock and two, that they would ship them to me in time for my trip. No one answered so I left them a message. Their message was leave us your name and number and we'll get back to you, usually with in one business day. On the 5th, not hearing from them, I called again and again left my message. Then on the 6th, again not having heard from them, I emailed their service email and left a message on the phone too. On the 7th, they finally called. All but one tube was in stock and they said I would have them by the 11th. They also appologized for the delay in getting back to me and offered a $5 per choke reduction in price. I ordered the tubes. A package arrived on the 11th as promised. Unfortunately for me, one tube was the wrong one. I immediately called them and left a message, asking them to ship me the correct one, next day air, and I would return the incorrect one when I returned from my dove hunting trip. Well, true to their past history they did not call me back the next day or today, 9/13, either.
I like their products, they stay clean, they hand turn tight and do not loosen, all as advertised. I don't know if they pattern as claimed as I have not checked them, but overall, they seem to shoot fine. I have purchased over $1,000 worth of tubes from them, including the wrong one they shipped me. I must say, however, that their customer service simply sucks. If you can't even call a good customer back, or answer an email, how can you expect your customers to be satisfied??
I, for one, am not happy with the way Muller has treated what used to be a good customer, me.
Mark Zauhar
I like their products, they stay clean, they hand turn tight and do not loosen, all as advertised. I don't know if they pattern as claimed as I have not checked them, but overall, they seem to shoot fine. I have purchased over $1,000 worth of tubes from them, including the wrong one they shipped me. I must say, however, that their customer service simply sucks. If you can't even call a good customer back, or answer an email, how can you expect your customers to be satisfied??
I, for one, am not happy with the way Muller has treated what used to be a good customer, me.
Mark Zauhar