Went to Buffalo Wild Wings tonight--- Shittiest experience I had in a long time. This took place at the Ferndale, Michigan location. All I wanted was to watch the Stanley Cup Hockey Game and have some garlic wings. Below is the letter I wrote them on their web site;

Tonight I walked into this restuarant and for the first time since I have been going there I was asked for I.D. Very rudely I might add. The person asking, a female about 18-20 years old insisted that that was the store policy. The store was not crowded at all-there were lots of empty seats. So I asked where the manager was and coincedently he was walking up to the podium at the door. I said that this lady was asking for my I.D. He reaffirmed that this was the store policy. I walked out without ever being seated.

There are two things VERY WRONG with this policy. First of all I am 60 years old (old enough to be the young lady's grandfather) and don't look like I am under 21 (the legal drinking age in MIchigan) Secondly a little common sense on your part would go a long way toward customer relations. Isn't it good customer relations that drive the food industry?

Not only did I consider this whole scenario as a huge INSULT, I doubt I will return to that location again. I am not one to frequent places with bad service and insulting wait staff.

Keep in mind that yelp.com is a very powerful tool for the general public and I am frequently on the web site. Personally I couldn't reccomend Buffalo Wild Wings to anyone, knowing that walking thru your door will get you insulted. Again it's that common sense thing that is bothersome.

Chuck

Not sure about Michigan but in New Mexico a person must be at least 21 years old and have valid identification to be served alcohol. The requirement for anyone to have valid identification often puts businesses in a bad position.

Steve Nunley

Albuquerque, NM

Steve,

Same in Michigan, but Jesus C.... I'm 60 --I couldn't pass for 21 if I had a makeup artist fixed me. LOL

Chuck

Sounds to me like she was Correctly doing her job

I used to get carded for ammo at Mao Mart.

Not any more.

What does that tell you?

I wish they'd card me again.

Chuckie,

I think you over reacted. I take it as a compliment and laugh when I get carded. You are a big boy though and are certainly allowed to make your own rational and irrational decisions. I just think you shouldn't stress yourself so much on such trivial things. It ain't good for the BP. What do you do when it's really something to get upset over?

Just Say'n.....,.

I'm sorry but you ruined your evening yourself, and now you're blaming the restaurant.

Chuck- Ask around, I wonder if they recently got pinched for selling to a minor by not asking for proper ID? If so, their knee-jerk reaction is a zero-tolerance policy on customer ID. I used to card them if I thought they might be under 30 yrs old when I was a bartender more than 25 years ago. Only the men were offended when I asked for their ID if they were pushing 30.

Wow, I wish my life was simple enough for that to constitute a bad evening.

Sounds like a compliment to me, rather than an insult but I'd rather see the glass half full instead of half empty.

Even if one doesn't like one BWW establishment, it seems a bit excessive to indict them all in any case. There are probably hundreds of them if not thousands so undoubtedly some are better than others.

Sounds like your complaint lies with the legislators of your state, not with a restaurant chain...

I would haved laughed it off said she is doing her job and gave the id

What about when you leave Home Depot they see you payfor the itmes then 5' later they want to see your reciept and check your bag??

On my credit cards I have written ( photo Id ) on the back I get pissed when they dont ask and most do not.

You killed your own night my friend

chuckie, it's probably some assinine government regulation.

I was at the concession stand in Wrigley Field where a guy who was probably 90 and looked it was made to produce an ID to buy a beer.

Stupidity at it's finest. Starting a few years ago, everyone here in Indiana has to show an ID to buy beer/liquor when carrying out. Suddenly a place that I had been buying beer started to make me show an ID. The guy behind the counter - apoligized, but said it is now the law. I'm 57! Now I can go down to my local Buffalo Wild Wings and drink beer at the bar and not get carded, but if I want a 6 pack from the grocery/liquor store I have to show id. WTF is the difference????? Only government can be so stupid.

Chuckie, I don't blame you for not wanting to go back, but then again those "Spicy Garlic", "Sweet Bar b que", "Teriyaki" wings are hard to resist.

Two stores I go to ask for ID if you buy beer or wine, they enter your birthdate on the register. If there is no birthdate the register will not add up.

ctreay

Looks like Chuckie is one of the perpetually offended group!

Would you feel better if she didn't card you and a State Inspector happened to be there and fined them?

Please enjoy your sour grapes.

Getting carded wasn't the point. The point was the rudness and the lame excuse that it's store policy. If they got pinched for selling to a minor, they should train the help better. If they would have said something like ---we've been having problems so we card everyone, I would have accepted that. But to say it's store policy when I was there about 3 weeks ago and didn't get this treatment, that is an insult to everyone. Like I said, I couldn't pass for 21 if a makeup artist fixed me.

Chuck

I thought you were going to talk about how terrible their food is.

Here in Idaho yoiu just have to be 21 to drink. Since they serve food you can bring kids in?? The Wild Wings here is one of my favorites

I will just respond by saying that I will get my drink and LEAVE MY TIP elsewhere. And I will.

Bob

Why should I not go to Buffalo Wild Wings because you created your own problems?

There are a lot of businesses that card everyone and once and a while there are employees that could improve their attitude. Just like some of the customers!!!

My guess is that Buffalo Wild Wings in Ferndale, MI will be very happy to NOT see you again.

Just judging from the attitude you show in your initial posting I can very easily get the impression that your bullying tactics failed with the young lady and then, because the company policy WAS followed, as reinforced by the manager, and you did not get your way, your are trying to transfer the blame for the incident totally to the young lady. By age 60 most people have developed a tolerance and understanding for satisfactorily dealing with people. That does not seem to be the case here.

I would be most interested in hearing the viewpoint of the young lady as to how SHE was treated by you. Were you respectful of her and her attempts to comply with the company policy? Would SHE ever even consider working for you as your employee? How would you handle it if YOU had to accept HER as being YOUR supervisor in some job? Would YOU unilaterally decide that the instructions your supervisor gave you were to be ignored and your actions possibly even be in violation of applicable laws, simply because YOU decided they did not apply to you?

Get over it,

I'm 62 and the yes they "suppose to" CARD everyone... One of the guys in our group one nite was 68 and looked everyday of it, disable vet, she still asked for his ID and said THANK YOU FOR YOUR SERVICE... ... GRUBBY

The problem appears to be between your ears.

You sound like the type of person that business's hate to see come in. Whats that saying about a new rope? Something about bitching about being hung with a new rope. You should be honored that they asked for your ID. Maybe they were going to give you a discount if you were over a certain age.

The problem is that too many people lack discretionary ability. Let an employee lacking that ability decide who to card and problems ensue. I'm 61 and all hell would break loose if they carded a 70 year old and not me:)

Robert